We have built automated systems to ship products as quickly as possible to ensure
timely receipt of your order. If you have placed an order and wish to have it canceled,
we will do our very best to process your cancellation request prior to your order
shipping. If your order has already shipped, please accept the package and request
a return authorization to return the package for a refund.
Standard Return Policy:
You may return your purchase within 30 days of receipt for an exchange or a refund
of the purchase price excluding shipping and handling costs, plus up to a 20% restocking
fee. Some of our products are offered with free shipping, so please be aware that
if you return one of these products our actual outbound shipping costs will be deducted
from your return refund. If a product arrives at your shipping location damaged,
or we made an error that cannot be remedied with replacement parts we will pay to
return the item to us and send a replacement to you.
How to Return a Product:
You may return your purchase within 30 days of receipt. To return an item: All returned
orders must be pre-authorized by us. Please email us at firstname.lastname@example.org and include
your original order number, the product(s) you are returning, and your name. We
will provide you with an RMA number and a return address.
Delivery and Damaged Shipments:
1.) Fully inspect all deliveries before signing the receipt even if you do not plan
on opening the carton right away.
2.) Write down any visible damage such as box crushed, torn, creased or other circumstances
about the delivery.
3.) If you find concealed damage, save the carton and packaging material and notify
our customer service department immediately.